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If you have an appointment schedule with a lot of openings, you might need a dental recall program.

If you don’t have many recall appointments in your schedule, you might need a dental recall program.

If you want to add additional or your first dental hygienist, you might need a dental recall program.

If you have patients that haven’t seen you for a long time, you might need a dental recall program.

Today, Joanne Williams of U R DU Appointments is my guest on this episode of Practice Management Nuggets For Your Healthcare Practice!

Joanne will share how a patient recall program will help a dental practice and increase your revenues by implementing a consistent patient recall program.

Meet Joanne Williams

Joanne Williams brings 20 years of experience managing a dental clinic in Calgary Alberta. Patient management within a digital environment is one of the strengths the U R DU appointment services. A good patient dental recall program is the heartbeat of the dental clinic.

From the moment she started her career in dentistry, Joanne Williams knew it would be an interesting and challenging one. With over 20 years of experience managing a dental clinic, she enjoys working and learning the management side of dentistry. After adapting to the introduction of technology to the industry and building systems for a new paperless environment, Joanne is ready to take on new challenges as a member of the U R DU team.

When not at work, Joanne retains her passion for communication and productivity. A passionate biker, gardener, and golfer, she is also a loving partner, mother, and grandmother. Outside of the office, there’s nothing she loves more than being out on the greens under a wide-open sky.

To find more, see U R DU Appointments

My Takeaways

Joanne shared your extensive experience in the dental industry including these nuggets.

  • Don’t rely on digital automated dental recall system.
  • Patient management platform not just recall automation.
  • Expert tips on how to understand practice management software and statistics.
  • Don’t make this common mistake when assigning staff to implement a patient recall program!
  • A personal contact will maximize the patient recall success rates.

Show Notes

Publish October 27, 2020

00:59  Introduction Jean L. Eaton

01:59  Welcome Joanne Williams

04:19  Pink elephant

05:15  Joanne Williams’s #1 Tip

Be consistent with your patient recall program.

What Is A Patient Recall Appointment; dental recall definition

06:38  Why Are Dental Appointments Important to the Dental Practice?

07:42  Benefits Of A Patient Recall Program

08:20  Examples of Using Dental Patient Recall Program

09:22  Metrics to Monitor

14:45  How To Start A Practice Management Program

15:40  Who In a Dental Practice Is Responsible for a Patient Recall Program

20:14  Benefits of Using Remote Team Working With Your Practice

22:35  U R Du Services On-boarding

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Practice Management Success

Are you feeling frustrated with the same problem over and over again in your clinic?

Or solving one problem just to find another problem popping up?

Don’t know where to go for help?

Many new and seasoned clinic managers find that they need help from time to time with questions like the ones that we discussed in this podcast episode.

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I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you!

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with Information Managers Ltd.